FAQs

Your Questions are important to Home Americana! Find answers to frequently asked questions here.

 

Don’t see what you are looking for? Send us a contact form or email us at CustomerCare@HomeAmericana.com, and we will answer your question promptly.

 

 

How quickly will my order be shipped?

 

We process orders normally within 1-3 days. Orders are shipped directly from the manufacturer and processing times will vary depending on whether or not the item(s) are made-to-order or there are customizations to the item(s). The manufacturer will normally ship your order within the week. Product descriptions should include details about shipping an item that differ from our normal policies. Take a look at our Shipping Policy for more information.  If you still have questions about your particular order, please contact us at CustomerCare@HomeAmericana.com.

 

 

Where do I find American-made products on your site?

 

We are currently working towards adding visual cues to inform you of products that are American-made so that you can find them easier. For now, the description will indicate if the product was produced in America. All of the designers we work with are all American companies. Even if Americans aren’t making it, you are still supporting an American owned company.

 

 

Does Home Americana accept returns?

 

Yes! Home Americana accept returns for exchange or store credit if we are notified and the product returned within 15 days. The item must be in its original packaging, unused, unwashed, and unworn. Items damaged in shipping must be reported to us within 3 days of order delivery and must include pictures of the damaged product, your name, and order number. Please see our complete Return Policy for more information. Email us at CustomerCare@HomeAmericana.com to process your return.

 

 

Do you offer gift certificates and registries?

 

Yes! Home Americana has a great selection of gifts for anyone on your shopping list. We offer gift certificates in any dollar amount you would like, themed for birthdays, weddings, and other events.

We also offer gift registries for weddings, anniversaries, house warming parties, birthdays, graduations, and more! Create an account, and then on your account page, under “My Gift Regitry”, click the “Create Gift Registry” link. Create your event profile and begin adding gifts to your registry online! It’s that easy! It’s a great way to tell your friends and family what you would really like for your special day.