Shipping Policy

Home Americana’s Shipping Policy should answer all your questions about how your order will be shipped to you.

Please Contact Us if you still have questions.

 

  • To expedite shipping, Home Americana ships all orders directly from the manufacturer. The length of time it will take to arrive depends on the production time of the designer. Most orders ship within 3-4 business days.
  • Some custom furniture, or “made when you order” items will have an average lead time of 7 days before they ship. If a longer lead time is expected, it will be noted in the description for that item.
  • Orders will ship via UPS, FedEx, or USPS depending on the manufacturer. Common carriers are used for freight.
  • Some items are too large to deliver to a P.O. Box and cannot be shipped. We will notify you if this is the case.
  • Please expect to add 2-3 days for holiday orders.
  • Some products will be charged an extra shipping surcharge or lift gate fee for heavy freight. We will notify you of any additional shipping and handling charges before you order is prepared for shipping.
  • Products requiring freight, additional fees, or with shipping restrictions will have these details noted in the product description. If you still have questions regarding shipping, please contact us.

 

SHIPPING COSTS

 

Shipping charges for some packages are based on the total cost of your order. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping, please contact us at CustomerCare@HomeAmericana.com and we will be happy to answer any questions that you may have.

 

US STANDARD SHIPPING CHARGES (48 CONTIGUOUS STATES)

The cost of shipping is based on the purchase price of your order. The amounts shown below are an estimate only. Your shipping cost may vary depending on weight and size of the item shipped. Oversized or bulky items may incur an additional fee.

ORDER TOTAL SHIPPING CHARGE*
Up to $15.00 $ 4.95
$15.01 – $25.00 $ 6.95
$25.01 – $35.00 $ 7.95
$35.01 – $45.00 $ 8.95
$45.01 – $65.00 $ 10.95
$65.01 – $95.00 $ 13.95
$95.01 – $125.00 $ 16.95
$125.01 – $145.00 $ 19.95
$145.01 – $220.00 $ 21.95
$220.01 + 10% of order total

 

 

ALASKA AND HAWAII SHIPPING CHARGES

Shipping to Alaska or Hawaii may not be available for some products. This will be noted in the product description.

ORDER TOTAL         SHIPPING CHARGE

Up to $15                           $ 14.95
$15.01 – $25.00                 $ 16.95     
$25.01 – $35.00                $ 17.95
$35.01 – $45.00                $ 18.95
$45.01 – $65.00                $ 20.95
$65.01 – $95.00                $ 23.95     
$95.01 – $125.00              $ 26.95
$125.01 – $145.00             $ 29.95
$145.01 – $220.00            $ 31.95
$220.01 +                          20% of order total

 


 

FREIGHT

US COMMON FREIGHT CHARGES (48 CONTIGUOUS STATES)*

The cost of shipping shown below is an estimate only. Your cost may vary.

ORDER TOTAL                   SHIPPING CHARGE

Up to $500.00                               $ 150

$500.00 – $1,000.00                    $ 300

$1,000.00 – $2,000.00                 $ 350

$2,000.00 +                                  $ 400

*Freight shipping may not be available for shipments to Alaska, Hawaii, and Canada. Contact us for more information.

 

Oversized and heavy items will be shipped freight. Please allow 2-3 weeks on top of our normal shipping and lead times for items being shipped via freight. Before delivery, you will be called by our freight carriers to schedule an appointment. Please plan to be home to accept your order. A second delivery may cost you an additional fee based on the carrier. Deliveries will only be curbside. If you need assistance bringing your item inside, you may ask the carrier if they can perform this service. This may cost an additional fee.

 

Occasionally, residential deliveries are not possible, or may cost an additional fee. Sometimes this is true for apartments, rural areas, or other limited access locations where a semi-trailer will have difficulty entering and exiting. If this is the case, we will contact you, and depending on your preferences, we may be able to send your delivery to a “receiver” where you can take it home from there. Using a “receiver” is also helpful if you are not home a lot to receive your order.

 


 

REFUSED DELIVERIES

Refused deliveries will be accessed a 30% restocking fee, and all shipping charges are forfeited, and will not be refunded. Once you have a confirmed delivery date, please be sure to make arrangements for an adult to be at your address to accept your order. If no one is there, or you turn away the delivery, your delivery is considered refused. This applies to deliveries where you are required to be present (i.e freight deliveries). You will be charged the complete shipping cost for refused deliveries (excluding discounts or free shipping, if applicable) for the attempt to deliver to you and for the order’s return to our warehouses. Custom orders are not refundable or returnable and you may pay another shipping charge for a second attempt to deliver your order. If your item arrives damaged or broken, please refer to our Return Policy for the procedure.

 


 

FREE SHIPPING

Orders over $100.00 may qualify for free shipping. Orders must be under 25 lbs and not be oversized. You will receive the option for free shipping at checkout, however, if your order is over 25 lbs or in oversized packaging, you may still need to pay for shipping. If this is the case, we will promptly contact you and notify you of the shipping charges and the reason your order did not qualify for free shipping. Orders shipping to Alaska, Hawaii, or Canada or orders shipping via freight do not qualify for free shipping. Exchanges or purchases using store credit do not qualify for free shipping. Free shipping does not include any additional shipping surcharges or handling fees.

 


 

RUSH SERVICES

If you need an order rushed, please email us at CustomerCare@HomeAmericana.com and we can make arrangements to get your order to you as soon as possible, based on the designers inventory and policies.

 


 

CANADIAN & INTERNATIONAL ORDERS

Canadian orders have a transit time of 7 - 10 days. Not all products can be shipped to Canada. A shipping surcharge of $35.00 applies to all orders. The $35.00 will be charged at the time of purchase. HomeAmericana.com is not responsible for tariffs for additional taxes imposed by Canada. Any orders that are refused by the customer will be charged back to the customer's credit card.

Shipping to the U.S. Territories, the UK, or Australia is usually not possible. Please Contact Us before ordering.